Try again to navigate to the proper folder: Wait for at least one minute. Find the user account that matches your user name and have a look in the group column; it may say administrator, power user, or user. The launcher will automatically rebuild this folder. Run the extended test suite option, as mild errors on your memory sticks will often not be uncovered with shorter scans. Click on the View tab. Also, if you participated in the Diablo III beta, please make sure to uninstall the beta client before installing the retail version. We recommended running in Selective Startup mode when attempting installation, since background applications can interfere significantly with these operations. If you are uncomfortable troubleshooting your security programs yourself, contact technical support for the security program. If the game is not installed on an administrator account, computer permissions can prevent the installation from completing. You can find more information and detailed instructions for this mode on the Closing Background Applications page.
Run the extended test suite option, as mild errors on your memory sticks will often not be uncovered with shorter scans. BLZPTS , follow the support article for that specific error before trying these more general steps. Also, we cannot support the game on a non-administrator account. To deal with this possibility, we recommend scanning your hard drive with game-friendly security programs such as Kaspersky. Fix Hard Drive Errors and Fragmentation A few bad sectors on your hard drive or a high amount of data fragmentation can result in installation issues. If your disc is too damaged to work, you can download the game instead. If you are uncomfortable troubleshooting your security programs yourself, contact technical support for the security program. Double-click the icon and it will bring up a list of users on your computer. Be advised that some security programs such as AVG can potentially be turning this service off. They are ordered from the most common at the top, to the less frequently needed at the bottom. If you notice your installation hanging at Updating Setup Files, or if you receive errors specific to Agent, try the following steps: Unfortunately, many security programs are not game-friendly and will frequently perceive a game installation or update as a threat and shut it down. Disabling or temporarily uninstalling these programs will often permit the Diablo III installation to complete successfully. Depending on your version of Windows, you should be able to navigate to this service with one of the following methods: We recommend running memory scan utilities such as the Windows Memory Diagnostic. Find the user account that matches your user name and have a look in the group column; it may say administrator, power user, or user. If that does not resolve the issue, delete the C: Right-click on the Installer listed as "application" and select Run as Administrator. Remove Viruses and Spyware If all else fails, there may be malware on your computer that is interfering with the installation process. Try again to navigate to the proper folder: Wait for at least one minute. If you are in Category View: If it says "administrator" then you should be fine. Also, if you participated in the Diablo III beta, please make sure to uninstall the beta client before installing the retail version. The launcher will automatically rebuild this folder. If you are receiving a specific error when attempting to install Diablo III example:
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